Our customers have in most cases gone down that road and had poor results. Today cell phones and social media sites are huge distractions not to mention most dealers do not have the staff to monitor the call agents.
Our open concept facility is monitored by an office manager. Our state of the art phone system monitors the representatives live as well as provides daily reports to show performance. It is very easy for us to see that a representative is having good or bad trends.
Yes and Yes. Also we can actually speak to the representative on a call and the customer cannot hear us. Called "Whisper". We send our calls regularly to our clients for them to listen to
We have a Voicecast system that our Inhouse staff records very professional and upbeat. The message can go out at anytime of day 7 days a week. It is very afordable and results show themselves.
We can send large group messages to a database and all responses can be forwarded to an E-mail address. This process works amazing and is instant feedback with a follow up report of all messages received.
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